Terms and conditions

Version / Last update: 02/2022

Welcome at Mula.Pro (hereafter also “Mula.Pro” or “we/our”). Mula.Pro is a technology company, which has developed a software allowing users to automate their buy and sell orders on crypto currencies exchange platform according to settings configured by the users (the “Software” or the “Bot”). Mula.Pro only provides you (the “User”) with a license to use the Software and will never provide any advice, financial or otherwise, or investment services to the User. You remain the sole controller of the Software at all time, and solely you configure the settings of the Software. You are and remain fully responsible of the use of the Software.

Mula.Pro offers the Software online through its website https://www.Mula.Pro (the “Website”).

These terms and conditions (the “Terms”) apply to the relationship between Mula.Pro and you for any use of the Website and the Software that Mula.Pro offers. You cannot use the Software without accepting these Terms.

By using our platform(s), you confirm that you have received these Terms and acknowledge and agree to be bound by them. These Terms supersede any other terms and conditions that could apply to the use of the Website or the Software, among others the terms and conditions of the User.

1.    Definitions

Consumer: a natural person acting outside the scope of its trade, professional or business activities.

Fuel: the credit you own towards Mula.Pro and which is linked to your Mula.Pro account. Fuel is used to pay for the expenses related to the use of the Software as described in these Terms.

User: the natural person or legal entity making use of the Website or Software. User are also referred to as “you”.

Software: the software that Mula.Pro has developed to enable Users to automate their buy and sell orders on crypto currencies exchange platform to/from the wallet the User has opened with a third party service provider, in the form of a crypto trader bot. The Software is also referred to as “Bot”. The Software is made available to the User to use  through the Website https://www.Mula.Pro.

Signaler: a software that scans the crypto currencies markets and provides the Users with signals and trading tactics.

Mula.Pro: Rens gcv, a limited liability company incorporated under the laws of Belgium. The company is registered with the Belgian Chamber of Commerce under registration number BE 0558.915.582. The company’s registered office is located at Ganzenkoor 33, 2570 Duffel. Mula.Pro is also referred to as “we”.

2.    Registration and personal account

If you want to use our Website and/or Software, go to https://www.Mula.Pro. You will need to register and create a personal account in order to use the Website and/or the Software.

You must protect the login details of your account and keep your password strictly confidential at all times. We will assume that all actions taken from your account are done by you or under your supervision, which you understand and accept.

You agree to provide Mula.Pro up-to-date, complete and accurate information on your account. You agree to promptly update your personal account information when necessary, so that we can contact you if needed.

3.    Offers and prices

All offers and free trials are subject to these Terms. The prices provided on the Website are tax excluded. The subscription prices do not include other fix expenses as provided under these Terms.

We may adjust our prices at any time. The price adjustment shall take effect immediately for new Users, and at the time of payment of the next subscription fee for the existing Users.

To the extent permitted by law, the price of the subscription shall not be impacted by any downtime or unavailability of the Website or the Software as provided in Clause 9.

4.    Subscription period, fees and payment

You need a subscription to use the Website and/or Software. Subscriptions are offered for a fixed amount per month and/or per year. You can get a subscription at https://www.Mula.Pro.

Mula.Pro offers several sorts of packages as a subscription. Each package differs in the amount of positions, selected crypto currencies, frequency of scanning of the crypto market and the amount of technical support received from Mula.Pro. You can find all available packages at https://www.Mula.Pro.

Mula.Pro will give the User access to the Software as soon as possible after the subscription has been granted and the User has successfully paid the first subscription fee, for the full duration of the subscription (i.e. one month or one year) (the “Subscription Period”). The User can use and set up one Bot (set of settings) within the Software based on one subscription per Bot.

The price of the subscription will be invoiced automatically every month or every year depending of the type of subscription..

  • A monthly subscription will automatically be renewed on a monthly basis, unless the User terminates the subscription or opposes to the renewal before the end of the ongoing Subscription Period. The User can also change its monthly subscription to a yearly subscription at all time.
  • A yearly subscription will automatically be renewed for one year after expiration, unless the User terminates the subscription or opposes to the renewal before the end of the ongoing Subscription Period.

In the case where the User opposes a subscription renewal, the existing account of the User and the subscription will remain active for the Subscription Period already paid.

In case the User makes manual changes to his/her Software settings (selling trades, changing available money to make trades, …) requiring us to make manual changes to the Software settings for this User, we will charge a fixed amount of EUR 25 to the User. This fee will be directly deducted from the User’s available Fuel.

When the User makes a profitable trade using the Software, Mula.Pro will charge 10% of the bruto profit (excl. exchange costs) realised by the User. This fee will be directly deducted from the User’s available Fuel. Converserly, when the User makes a losing trade using the Software, Mula.Pro will credit 10% of the loss supported by the User to the User in the form of Fuel in its Mula.Pro account.

In order to pay for the expenses provided under the Terms (such as the subscription fees, fixed manual changes expenses, commission on profitable trades, etc.) and for the Software to be able to perform buying and/or selling operations, the User shall charge Fuel at Mula.Pro.

Possible methods of payment are displayed on the Website and include for example PayPal, credit cards (e.g. Visa or MasterCard) and crypto currencies.

Fuel is not refundable.

5.    Withdrawal

The User understands and accepts that Mula.Pro shall start the execution of the contract immediately. The User hereby waives its right of withdraw from any subscription within fourteen (14) days after having purchased it on the Website.

6.    Fair use of our Website and Software

You hereby declare and represent to be at least 18 years old and to have full legal capacity in your country of residence.

You may not use the Website and Software in such way that would violate Belgian law or any other applicable laws and regulations.

As a condition for using the Website and Software, you agree not to provide any information, data or content to us or the Website and Software that is incorrect, inaccurate, incomplete or that violates any law or regulation. In addition, you agree that you will not, nor allow third parties to:

  1. enter any non-public / secure areas of the Website or Software;
  2. send viruses, worms, junk mail, spam, chain letters, unsolicited offers or ads of any kind and for any purpose;
  3. investigate, scan or test the Website or Software or any other related system or network, or violate any security or authentication;
  4. use any automated systems of software to withdraw or modify data from the Website (“screen-scraping or api-scraping”);
  5. make and distribute copies of the Website or Software;
  6. attempt to sell, distribute, copy, rent, sub-license, loan, merge, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange, translate, hack, distribute, harm or misuse the Website or Software; or
  7. create derivative works from the Website or Software, or a part thereof, of any kind

You may only create an account under your own name and you may only act using the Website or Software in your name and on your behalf.  

In case the User is a legal person, only persons authorised by the User may use its account and use the Website and Software in its name and on its behalf. It is the sole responsibility of the User which has opened the account in its name, to ensure that only authorized persons have access to its account.

Mula.Pro is entitled to (temporarily or permanently) block your account and/or deny you access to the Website and use of the Software, if we suspect abuse of the account, the Website or the Software, in particular in case you use them in breach of these Terms.

We can also block your account and/or deny you access to the Website and the Software in case you do not comply with these Terms, including conditions and policies referenced herein or if you threaten Mula.Pro, it’s staff or other users.

In case your account has been blocked in accordance with the above, you will not be entitled to any refund of the already paid amount for the subscriptions attached to the account. Subscriptions attached to a blocked account will not be extended if the account is still blocked at the end of the subscription period.

7.    Privacy

Mula.Pro respects your privacy and comply with the EU General Data Protection Regulation (GDPR). When you make use of our Website and Software, we will collect certain personal data from you. In our Privacy Policy you can read which personal data we collect and for what purposes. You can find our privacy policy here: https://www.Mula.Pro/.

If you receive personal data or other sensitive information from other users through the use of official Mula.Pro communication channels, you will keep this information confidential. In any case, Mula.Pro shall not be liable if another User uses personal data or other sensitive information you provided him/her or vice versa, even on official Mula.Pro communication channels.

8.    Intellectual property

Mula.Pro is the exclusive licensee of all intellectual property rights vesting in and relating to (all content made available through) the Website  and the Software, such as – but not limited to – patents, patent applications, trademarks, trademark applications, database rights, service marks, trade names, copyrights, trade secrets, licenses, domain names, know-how, property rights and processes (“Intellectual Property Rights”).

Mula.Pro grants the User a non-transferrable, non-exclusive, non-sublicensable and revocable license intended for fair use of the Website and Software on the subscription basis as offered by us at https://www.Mula.Pro, under the conditions described in these Terms.

You are not allowed to use the Website and Software (or a part thereof) for any other purposes than for personal usage under these Terms, such as selling or distributing the content of the Website and the Software.

9.    Availability of the Website and Software and disclaimer of warranties

The Website and the Software are available on computers and handheld mobile devices running compatible operating systems, which we may updated from time to time.  An updated list of compatible operating systems can be consulted at https://www.Mula.Pro.

Mula.Pro will use reasonable efforts to make the Website and Software available at all times. However, the User acknowledges that the Website and Software are provided over the Internet and mobile networks and thus the quality and availability of the Website and Software may be affected by factors outside Mula.Pro’s control.

Mula.Pro shall not be liable for any unavailability of the Website and Software, or any difficulty or inability to download or access content, or any other communication system failure, which may result in the Website or Software being unavailable.

Mula.Pro may – at its own discretion acting reasonably – update, modify, or adapt the Website or Software and their functionalities from time to time to enhance the user experience. The User hereby acknowledges and accepts that downtime of the Website and the Software may occur as a result.  Mula.Pro shall not be held liable for any consequences resulting from any downtime due to these actions.

Mula.Pro is not liable for any damage or adverse consequence resulting from the unavailability of the Website and/or Software. The Website and Software are provided “as is” and “as available” without warranty of any kind.

10.  Helpdesk, advice and disclaimer

Mula.Pro has a helpdesk where User can ask questions about the Website and Software. Through its helpdesk, Mula.Pro will only inform the User about the technical aspects of the Website and the Software.

Mula.Pro does explicitly never:

  • give Users any personal advice on recommended settings for the Software;
  • give Users any advice on crypto currencies or any other investment.

Mula.Pro may upload general tutorials and academy videos on the Website, about the functioning of the Website and Software.

All tutorials, videos and templates uploaded by Mula.Pro are general in nature and do not contain any advice on crypto currencies or any other investment. All use of this documentation is at the sole risk of the User.

11.  Use of Signalers

The User can connect their Bot to an external Signaler of choice from those that are compatible with the Software, as displayed on the Website and amended from time to time by Mula.Pro.

Once connected, the User can configure the Software so that it will automatically trade crypto currencies based on information provided by Signalers. Mula.Pro does not provide the Signalers itself. Signalers are provided by an external service provider of the User’s choice directly to the User. All use of Signalers is at the sole risk of the User. All matters related to the use of the Signalers shall be settled between the User and the provider of the Signalers.

12.  Risks

The User is aware and acknowledges that investing in crypto currencies, while potentially profitable, is a highly risky venture and that the User runs the risk of losing the entirety of the amounts invested.

13.  Liability

Mula.Pro is only liable in case of fraud or gross negligence. In particular, Mula.Pro shall not be liable for the consequences resulting from:

  1. the non-proper functioning of (hyper)links provided on the Website or Software;
  2. the quality of any template containing Bot settings, provided by Users on the Website;
  3. the (lack of) financial benefit for the Users through the use of the Website or Software;
  4. any situation where Users mobile device, login details and/or password is stolen and any third party subsequently makes use of the Website or the Software without the User’s consent;
  5. the installation or use of the Website or Software, including but not limited to any damage or alteration to User’s equipment such as computer equipment or a handheld device;
  6. a failure to meet any of Mula.Pro’s obligations under these Terms where such failure is due to events beyond Mula.Pro’s reasonable control.

In any and all cases, Mula.Pro shall not be liable to you for any indirect damage you suffer as a result of the use of the Website or Software or the content provided thereon. It should be further limited to a maximum amount corresponding to the value of a one-year subscription period as at the time of the occurrence of the damage.

The liability of Mula.Pro can only be invoked within a maximum period of one year as from the occurrence of the damage.

14.  Forum and Q&A

The information and data on the “User-Forum” and “Question-Section” on the Website are User Generated. Mula.Pro has no influence on the data and information that is transmitted between Users on the User-Forum and Question-Section, and Mula.Pro will not monitor any content on the User-Forum uploaded or shared by Users. Therefore, Mula.Pro shall not be held liable for any data and information on the User-Forum and Question-Section.

Mula.Pro may remove, at its own discretion, content and information from the User-Forum and Question-Section if it is notified that the content or information is unlawful, violating these Terms or is otherwise inappropriate.

15.  Indemnification

Users will compensate, defend, and hold Mula.Pro harmless from and against all liabilities, damages and costs (including settlement costs and reasonable attorneys’ fees) arising out of third party claims regarding:

  1. any injury or damages resulting from the behaviour of the User related to the use of our Website and Software; or
  2. a breach by the User of these Terms or violation of any applicable law, regulation or

16.  API key access

The User will create an API key on a third-party exchange platform that is supported by Mula.Pro with minimal rights in order for the Software provided by Mula.Pro to operate properly.

These API keys will not offer the right to withdraw money from the exchange but only to trade using the available money.

It is the User’s sole responsibility to create API keys with minimal rights. The User is aware that creating and providing API keys with too many rights increase the risk of fraud.

In order for the Software to determine a good buying or selling moment, the User will need to have sufficient Fuel credited on its Mula.Pro account (to be able to pay for the Mula.Pro fees as described in Clause 4).

The Software will not be able to operate if:

  • the User’s access to its exchange account is temporarily or definitely unavailable for any reason;
  • there is insufficient funds available to trade in the User’s exchange account;
  • the User’s Mula.Pro subscription is blocked or has expired; or
  • there is insufficient Fuel available in its Mula.Pro account.

17.  Miscellaneous

Mula.Pro reserves the right to change these Terms at any time.

When we change these Terms, we will notify Users by email (if User has provided us with his e-mail address to this end) and post a notification on our Website along with the updated version of the Terms.

Amendments to the Terms shall take effect one (1) month after their publication on the Website and/or their notification by email (whichever occurs first). If the User disagrees with the changes, the User may terminate these Terms within the aforementioned period. Failing to do so will amount to acceptance of the new Terms.

If we do not enforce (parts of) these Terms, this cannot be construed as consent or waiver of the right to enforce them at a later moment in time or against another User.

The User cannot transfer any of its rights and obligations under these Terms, in all or in part, to third parties.

Communication between the User and Mula.Pro shall take place in English or Dutch through phone call, email or through the chat available through the Website.

18.  Severability

The invalidity or unenforceability of any (part of a) provision of these Terms shall not affect the validity or enforceability of any other provision of these Terms. Any such invalid or unenforceable (part of a) provision shall be replaced by a provision that is considered to be valid and enforceable and which interpretation shall be as close as possible to the intent of the invalid provision.

19.  Ending/Closing Users account

The User may always stop using Mula.Pro’s services. You can end your subscription under the conditions described in Clause 4 by notifying us your decision to terminate the subscription or oppose to the renewal of the subscription by email.

The User may always close its account by notifying Mula.Pro by email. The closing of a User account shall automatically entail the termination of all subscriptions attached to the account under the conditions described in Clause 4.

Mula.Pro may close a User account at any time with a two-weeks’ notice sent by email.

Mula.Pro may also close the User account if the balance of the account is null or negative for two (2) consecutive weeks or more.

20.  Referral

When Users refer other Users, the referring User receives 10% of the referee’s Fuel consumed by profitable trades carried out by the Software (as described under Clause 4) for a duration of three (3) years as from the payment of the referee’s first Mula.Pro subscription. Referees need to be unique original real humans or legal person.

21.  Applicable law and jurisdiction

These Terms shall exclusively be governed by and construed in accordance with the laws of Belgium.

Unless otherwise required by law, all disputes resulting from or arising in connection with these Terms shall be exclusively submitted to the courts of Antwerp, Belgium.

22.  Complaints, comments and suggestions

Mula.Pro strives to give you optimal service. If you have a complaint, comment or suggestion, you can contact us at support@Mula.Pro. Please provide us with your contact details, and a clear description and reason for your complaint. Complaints are usually processed within 7 working days.

Mula.Pro – Rens gcv
Ganzenkoor 33
2570 Duffel Belgium


Chamber of Commerce (“Kamer van Koophandel”) number / VAT number: BE0558.915.582

If you are a Consumer and you are not satisfied with our services or the internal handling of your complaint, you may resort to any of the following dispute resolution schemes: The European Commission provides consumers with a free to use platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/; or provided that the dispute does not involve intoxication, injury or death or there are reasonable indications of a crime, the out-of-court system for resolving disputes between consumers and businesses, without special formalities is the Consumer Ombudsman Service, which can be contacted through the online form (http://www.mediationconsommateur.be/fr/formulaire-de-plainte) or by addressing your complaint directly to the Consumer Ombudsman Service at contact@mediationconsommateur.be, or at their physical address available on their website (mediationconsommateur.be)